Customer service is number one at PureLivingBoutique.com. I genuinely care about you and aim to be readily available by email to quickly respond to all questions or concerns.
May I call you?
Unfortunately, at this time I am a one-woman-show, it is my dream to have phone hours as I grow. Your continued patronage will make this intention possible sooner rather than later. Please place your order on my fully secure site, email pleasure@PureLivingBoutique.com if you need assistance.
May I have samples?
Due to the nature of our handmade items, most artists are humble independent producers. If samples were an option, I’d be happy to send them.
What is the Shipping cost?
FREE shipping on all orders over $99 within the 50 United States. If you’re located in the Sarasota area, please contact me at pleasure@PureLivingBoutique.com to inquire about delivery. For a shipping estimate on orders less than $99, simply add the items to your shopping cart, enter your shipping address, and shipping charges will appear before committing to your purchase. International shipping is available, please contact me for a quote.
May I have a Refund?
I do not offer refunds or returns on opened or used products. Please thoroughly read my return policy. Read the full Return + Refund policy.
Do you have Sales or Promotions for new or loyal customers?
Absolutely! Customers have saved plenty of dollars during special promotions. To be notified, please subscribe to Pure Advice, my e-newsletter which contains tips for living pure plus promotions. Please follow me on Facebook, Twitter, Instagram, and LinkedIn
My coupon code doesn’t work, what do I do?
Coupon codes will not be active during special sale events. Coupons may only be applied to regularly priced items. Coupons expire on the date indicated, if none, then your coupon will be valid after a special sale event. If there is some other reason why your coupon isn’t working, please let me know via email at pleasure@PureLightBoutique.com.
What is the shelf life of your products?
Essential Oils and Extracts make excellent preservatives and most of the items I carry are loaded with them! It is recommended that you use your product within 1-2 years. I order frequently and in small batches. Please be patient if your item is on backorder, it will soon be on its way ... your product will be very fresh! Remember I use these products as well and won’t accept anything that isn’t pure!
Do you have a physical store?
No, my presence is strictly an e-commerce store. Orders ship from Florida. However, from time to time I attend special events and donate items to charitable organizations. Sign up for my e-newsletter to stay informed!
Does the ingredient listing include ALL ingredients?
Great question ... ABSOLUTELY! I won’t settle for anything less. By asking the question, it shows you are aware and educated and demand only the highest quality products. I, too, have been a purist for more than three decades and it is my desire to disclose everything I know about a product, including all ingredients. The full ingredient listing is shown below each product.
Are your products Vegan?
The majority are! Please refer to the legend if you have questions.
O=organic, R=raw, V=vegan, W=wild crafted, F=fair trade, E=eco friendly, G=glass
Is your website secure?
Do you offer Wholesale Accounts?
Not at this time, but stay tuned!
Do you offer Private Label partnerships or products?
No. I remain open to partnership ideas, please contact me at pleasure@PureLivingBoutique.com.
Do you have a printed catalogue, brochure, or pamphlet?
I love our Planet and therefore have decided to save our natural resources. At this time, we provide you with a full service convenient online boutique.
Wow, I want them all! How do I decide?
I remain available to answer any questions you have about products and offer specific recommendations for your desires. Whether you’re looking for skin care, hair care, oral care, deodorants, home cleaning products, or have specific concerns about your sensitivities, allergies, break-outs, etc., please contact me at pleasure@PureLivingBoutique.com with special details and questions.
Will any of your products cause a reaction?
Personally, I have only experienced improvement! These products can be extremely healing and beneficial to your skin. High quality botanicals and super duper oils work to balance all skin types.
That being said, everyone has different skin and reacts differently. I wish I could guarantee something would be the absolute perfect product for you, but I have no way of predicting how each unique individual will respond.
Our skin is a primary reflection of our internal terrain. While the majority of folks experience vast improvement and reactions are extremely rare, please consider these: When revamping your skin care line, it is possible to have a slight reaction to new ingredients, typically this goes away within a short period of time. The same type of result may also happen during hormonal shifts or a drastic shift in the foods we use to nourish our bodies.
If you have sensitive or reactive skin and are visiting Pure Living Boutique for the first time, you may be delighted to have discovered one stop shopping for pure products. I would consider many of our products to be ... absolutely magical. :)
Still have questions, please contact Janet at pleasure@PureLivingBoutique.com.
How long do I have to wait for a response?
I am more than happy to receive and respond to your emails. Please allow 24 - 48 hours, although most of the time it will be much faster. I am available to respond to your emails Monday through Friday only. If you send an email over the weekend, I will respond on the following Monday. To contact me for Customer Service please email: pleasure@PureLivingBoutique.com.